Terms of service

The service provider

These terms govern LaunchProof at launch.companynerve.com and its hosted services. References to "we" and "us" mean the following Romanian company, operating under the CompanyNerve brand.

Accounts and agreements

You must be at least 18 and able to enter into an agreement. If acting for a business or another organization, you must have authority to do so. Provide accurate account details, protect sign-in access and reporting tokens, and promptly tell us about unauthorized use. Workspace owners control membership and are responsible for permissions they grant.

A purchase requires an available offer, its stated scope and total price, your express order, and our order confirmation. A pricing page, review request, or checkout return page alone is not confirmation that a service has been purchased or delivered. The confirmed order sets the agreed delivery date and any specific scope. These terms apply alongside it, subject always to mandatory law.

LaunchProof is designed for founders, developers, and teams. A person's legal status as a consumer depends on the purpose of the purchase and applicable law. Opening a workspace or accepting these terms does not waive consumer rights.

What LaunchProof does

Checks execute on your own machine or CI against a supported application and a bounded test plan. The hosted service accepts redacted reports and provides history, comparison, export, and review tools. It does not run a managed remote browser or fetch an uploaded target URL to test that application.

A result describes the specified environment, actors, resources, checks, and time of execution. Missing fixtures, unsupported cases, and skipped checks remain unverified. A passing check is not proof of complete security, legal compliance, fitness for every purpose, or permission to launch. LaunchProof does not provide a certification or a comprehensive penetration test. Reviewer dispositions do not change recorded observations.

You need a compatible modern browser and internet access for the hosted service. Local execution also requires the runner's documented runtime, supported adapter, fixture accounts, and authorized network access. Review the runner documentation and supported checks before use.

Authorized and responsible use

Test only systems and actions that you own or have explicit permission to test. Obtain the actual system owner's authorization, agree the target and allowed actions, and use staging environments and disposable fixtures. LaunchProof access is not permission to test someone else's system. You remain responsible for running the plan within that authority.

Keep target credentials in your local or CI secret store. Inspect and redact uploads. Do not upload production customer datasets, sensitive personal data, passwords, or live payment credentials. Arrange the data processing agreement before asking us to process customer personal data.

Do not bypass access, subscription, seat or usage controls; share a token beyond its intended use; interfere with the service; introduce malicious code; or use LaunchProof for unlawful access or content that infringes others' rights. Do not misrepresent a report as an independent certification or remove scope and limitations when sharing it.

Prices and assisted reviews

These are the total amounts payable for the stated offers. We do not add VAT to them. Any future price or tax-treatment change must be disclosed before it applies to an order or renewal.

An assisted review covers one agreed staging application, named checks, allowed actions, bounded analyst time, and a report of the observations and limitations. Each review includes one rerun within 14 days after delivery. Execution remains customer-local. We agree scope, required inputs, delivery timing, and rerun arrangements in writing before payment. Extra work requires a separate agreement; we do not automatically bill overages.

Community access is free within the published limits. See pricing for application, seat, upload, and retention allowances. A review purchase does not itself buy an ongoing subscription.

Subscriptions, payment, and cancellation

When available, Solo and Team renew monthly until cancelled. Checkout must show the recurring amount, billing interval, and purchase obligation before you confirm. Stripe processes payment. Paid access depends on verified subscription status, not a return URL. There is no automatic purchase of extra capacity and no annual offer in these terms.

A workspace owner can cancel future renewal through the billing controls and Stripe billing portal when available, or request help at contact@exponentialeducation.ro. Cancellation normally takes effect at the end of the paid period, with access continuing until then. Cancellation and a request for a refund are separate actions. If a billing control fails, contact us before renewal so we can act on your request.

After paid access ends, Community limits apply. Existing reports retain their displayed expiry. Export what you need before expiry or deletion; payment is not an indefinite archive. We will notify you before a subscription price increase applies and provide an opportunity to cancel.

Withdrawal, refunds, and service conformity

The withdrawal and refunds policy explains the consumer withdrawal period, how to contact us, and a model notice. It is part of these terms. Agreeing to these terms, paying, or signing in does not by itself waive a statutory withdrawal right. Early service performance needs the separate request and information required by law.

Consumers retain remedies for non-supply or lack of conformity of a digital service, including bringing the service into conformity, an appropriate price reduction, or termination and reimbursement when the legal conditions are met. We provide legally required security and conformity updates. No commercial refund condition restricts these remedies.

Your reports and our software

You retain rights in the reports and content you supply. You give us permission to store, validate, display, export, and review them only as needed to provide the service and follow your instructions. You may share your own reports with people you choose, subject to others' rights and the report's scope. We do not acquire a right to publish your private evidence for marketing.

LaunchProof branding and proprietary service materials belong to us or their licensors. Software distributed under an open-source or third-party licence remains governed by that licence. These terms do not remove rights granted by those licences. Our privacy notice explains account processing; an agreed DPA governs processing on behalf of a customer.

Availability, suspension, and ending use

We take reasonable care in providing the service, but cannot promise uninterrupted availability or detection of every defect. Maintenance, provider outages, and changes to a target can affect operation. Report an issue at contact@exponentialeducation.ro with enough detail for us to investigate, without including secrets.

We may restrict access where reasonably necessary to address unauthorized testing, a security risk, unlawful use, non-payment, or a material breach. Where lawful and practical, we explain the reason and give an opportunity to resolve it. Immediate restriction may be necessary to protect people or systems. Restrictions do not remove statutory rights to refunds or other remedies.

You can stop using the service and request account or workspace deletion. Cancel a subscription separately and export needed records first. Sole owners must transfer ownership or delete their workspaces for self-service account deletion. We will assist with unresolved review orders and privacy requests. Data retention is explained in the privacy notice.

Responsibility and disputes

Each party is responsible under applicable law for its acts and obligations. You are responsible for test authorization, local execution, the accuracy of instructions, and decisions made using reports. We remain responsible for the services we agree to provide. Nothing in these terms excludes liability that cannot lawfully be excluded, restricts mandatory consumer remedies, or limits data-subject rights under the GDPR.

Romanian law governs these terms. Consumers also retain the mandatory protections of the law applicable in their country of habitual residence. Courts with jurisdiction under applicable law may hear disputes; these terms do not require a consumer to bring a claim only in Romania.

Send complaints to contact@exponentialeducation.ro or our registered address. Consumers can also contact ANPC and consult the Romanian alternative dispute resolution service under its applicable procedure. These options do not prevent court proceedings or a complaint to a competent authority.

Changes to these terms

We may update these terms for changes in law, security, service functionality, or offers. We publish the date and communicate material changes before they affect an ongoing contract, using the account contact or service notices as appropriate. Changes do not retrospectively reduce rights for an existing order. Where consent, advance notice, or a right to terminate is legally required, those requirements apply.